Frequently Asked Questions

Everything you need to know about your Scott Barnes beauty experience.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number and a link to trace your package via the carrier's website.

Are Scott Barnes products cruelty-free?

Yes, we are committed to ethical beauty. All Scott Barnes products are 100% cruelty-free and are never tested on animals.

What is your return policy?

We accept returns on unused and unopened products within 30 days of purchase. Please note that for hygiene reasons, used cosmetics cannot be returned.

Do you offer international shipping?

Yes, we ship our products worldwide. Shipping costs and delivery times vary depending on the destination country and are calculated at checkout.

What should I do if my palette arrives damaged?

If your items arrive damaged, please contact our customer support team within 48 hours of delivery with photos of the damage to arrange a replacement.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.